Welcome to the FAQ section of surfaces.studio. Here you can find answers to some of the most common questions that our customers have about our products and services. We are always happy to hear from you and help you with your interior design needs.
What is Basebeton and how does it work?
Basebeton is a ready-to-use concrete plaster that gives any surface a modern and sleek look. It consists of two layers: Basa and Sense. Basa is the base layer that provides adhesion and strength. Sense is the top layer that provides color and texture. You can apply Basebeton to various surfaces, such as walls, floors, furniture, etc., using a trowel or a spatula. It creates a smooth and durable finish that resembles concrete.
Can I apply Basebeton to existing tiles in the bathroom?
Yes, you can. Basebeton can be applied over the tiles after they have been leveled with a suitable filler or plaster, such as tile adhesive. The surface must always be smooth, dry, and clean before applying Basebeton.
What are the benefits of using Basebeton?
Basebeton has many benefits, such as:
- It is easy to use and apply. You don’t need any special skills or tools to use Basebeton. You just need to follow the simple steps in the [instruction manual].
- It is versatile and customizable. You can use Basebeton on any flat and smooth surface, such as wood, metal, glass, ceramic, etc. You can also choose from a variety of colors and styles to suit your preferences and needs.
- It is waterproof and resistant. Basebeton is naturally waterproof, which makes it ideal for wet areas, such as bathrooms, kitchens, pools, etc. It is also resistant to stains, scratches, cracks, and abrasions.
- It is eco-friendly and safe. Basebeton is made of natural materials that are environmentally friendly and non-toxic. It does not emit any harmful substances or odors.
What is the strength and hardness of the microcement?
One of the distinctive features of Basebeton compared to other decorative coverings is its high resistance and hardness. In the case of Basebeton Plus, it can even be used in areas with high traffic. The hardness of Basebeton depends on the substrate it is applied on.
Is Basebeton waterproof?
Yes, it is. Basebeton is waterproof by nature and only needs to be treated with an associated surface treatment (coating) to make it moisture and dust repellent.
Do I need wet room proofing when I use Basebeton in wet rooms?
Basebeton is a surface coating that is similar to tiles, terrazzo, epoxy or polyurethane flooring. If you want to use Basebeton in a new bathroom – or in an old bathroom where you have damaged the existing wet room treatment (membrane) – you should always wet room proof the existing surface before you start. It is important to comply with current regulations for wet rooms. If you apply Basebeton in an existing wet room, e.g. on top of existing tiles, wet room proofing is not required.
Can Basebeton crack?
The Basebeton microcement products are strong materials and they do not crack unless the tensile strength is directly overloaded.
How thick is the Basebeton when the surface is finished?
Basebeton consists of a primer, 1 layer of Basa and 1 layer of Sense and a layer of coating. The total thickness of the finished result is 2 millimeters.
Can I use Basebeton in the shower room and shower cubicle?
Yes, you can. Base concrete can be used both to treat floors and walls in shower areas as well as bathtubs.
How can I contact you for a quote or consultation?
What are your working hours and locations?
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Do you offer free samples of your artworks/works?
Yes, we do offer free samples of our artworks and works upon request. You can choose from our online catalog of artworks and finishes or send us your own ideas and preferences. We will create a sample of the artwork/work and discuss it with you to get approval before proceeding with the order.
What are the different types of artworks that you offer online?
We offer a variety of artworks online, such as tables, lamps, ART Galaxy planets, panels, and paintings. You can browse through our [online gallery] to see some examples of our artworks. Each artwork is unique and original, created by our talented and experienced artist.
How are your artworks made and what materials do you use?
Our artworks are made using high-quality materials and techniques, such as wood, metal, glass, resin, microcement, acrylic, oil, watercolor, etc. We use different methods and tools to create our artworks, such as carving, molding, painting, printing, etc. We also use innovative technologies and software to design and produce our artworks.
How can I customize or personalize my artwork order?
You can customize or personalize your artwork order by specifying your desired size, shape, color, style, theme, etc. You can also send us your own images or sketches that you want us to incorporate into your artwork. We will work with you to create an artwork that meets your expectations and requirements.
How do you ship and deliver your artworks and what are the costs and timeframes?
We ship and deliver our artworks worldwide using reliable and reputable courier services. The shipping and delivery costs depend on the weight, size, and destination of your order. The shipping and delivery timeframes vary depending on the availability of the artwork, the production time, and the location of the delivery. We will provide you with a tracking number and an estimated delivery date once your order is shipped.
What are the different types of finishing works that you offer for walls, floors, bathrooms, pools, fireplaces, and kitchens?
We offer a range of finishing works for walls, floors, bathrooms, pools, fireplaces, kitchens and any other surfaces you can imagine. We can create finishes for all surfaces using different materials and styles, such as microcement, faux, stuco, liquid metals, etc. We can also create custom designs and patterns for your surfaces according to your preferences and needs.
What is a process of ordering finishing works with you?
- Consultation: We discuss with you your vision and goals for your project. We assess your space and budget and provide you with some suggestions and options.
- Design: We show you some samples of the materials and finishes that we will use for your project.
- Work: We create new surfaces or fixtures according to the design plan using professional tools and materials. We clean up after work is done.
- Inspection: We inspect the final result of the project with you and make sure that everything is done to your satisfaction and standards. We also provide you with some tips and instructions on how to maintain and care for your new surfaces or fixtures.
How do you ensure the quality and durability of your finishing works?
We ensure the quality and durability of our finishing works by using only high-quality materials and products that are sourced from reputable suppliers and manufacturers. We also offer a warranty and maintenance service for our finishing works, covering any defects or damages that may occur due to our workmanship or materials.
How do you charge for your finishing works and what are the payment options and terms?
We charge for our finishing works based on the size, complexity, and materials of the project. We provide you with a free quote before starting the project, which includes the breakdown of the costs and the estimated time of completion. We accept various payment options, such as cash, bank transfer, etc. We require a 50% deposit before starting the project and the remaining balance upon completion.
What is your warranty and maintenance policy for your finishing works?
We offer a one-year warranty for our finishing works, covering any defects or damages that may occur due to our workmanship or materials. If you encounter any problem with our finishing works within the warranty period, we will repair or replace it at no extra cost. We also offer a maintenance service for our finishing works, which includes polishing, sealing, repairing, etc. You can schedule a maintenance service with us anytime you need it.