Frequently Asked Questions
Welcome to the SURFACES.studio Frequently Asked Questions section — your quick guide to our finishes, artworks, and services.
Here, you’ll find answers to some of the most common questions our clients ask before starting a project.
Whether you’re curious about materials, ordering, delivery, or maintenance — you’ll find the essentials here.
Can’t find the answer? Contact us anytime — we’re happy to help.
What types of finishes do you offer?
We specialize in a wide variety of decorative finishes, including:
Our finishes can be applied to walls, floors, bathrooms, kitchens, fireplaces, pools, and even furniture.
How does the ordering process work?
How do you ensure quality and durability?
We use only premium materials from trusted suppliers, applied by experienced craftsmen. All finishes are made to be long-lasting, easy to maintain, and eco-friendly.
Do you provide a warranty?
Yes. We offer a one-year warranty covering defects caused by materials or workmanship, plus ongoing maintenance services such as polishing, sealing, or repairs.
How can I reach you?
You can:
What are your working hours?
We work by appointment only — this allows us to give you a more personal and focused experience. Contact us to arrange a convenient meeting time.
Do you offer free samples?
Yes! We can prepare free samples of our finishes or artworks upon request, so you can see and feel the quality before committing to a full project.
What kinds of artworks do you create?
We produce a wide range of unique, handcrafted pieces, including:
Can I order a custom artwork?
Absolutely! You can choose the size, colors, materials, and style — or even send us your own sketches and ideas. We’ll collaborate with you to create something truly personal.
What materials do you use?
We work with wood, metal, glass, resin, microcement, acrylics, oils, watercolors, and more — always selecting high-quality, durable materials.
Do you ship artworks internationally?
Yes! We ship worldwide via trusted couriers. Costs and delivery times depend on the piece’s size, weight, and destination. We provide a tracking number and estimated delivery date for every order.
What is Basebeton?
A ready-to-use concrete plaster for sleek, modern surfaces. It consists of two layers — Basa (adhesion and strength) and Sense (color and texture). Suitable for walls, floors, and furniture. Learn more about Basebeton here.
Is Basebeton waterproof?
Yes, naturally waterproof, with an additional coating to repel moisture and dust.